Auto Uptime Advocate

Job Summary

A company is looking for an Auto Uptime Advocate (Remote - Michigan).

Key Responsibilities

• Assist dealers with critical orders, products, services, and inquiries
• Manage case records, including logging calls and updating dealer orders
• Provide timely solutions through various communication channels while enhancing customer satisfaction

Required Qualifications

• High school diploma or equivalent plus 8 years of relevant experience, or an associate degree plus 6 years, or a bachelor's degree plus 4 years of experience
• Basic automotive knowledge and case handling skills
• Familiarity with various work processes through job-related training and experience
• Must be available for shifts between Monday to Saturday during specified hours
• Must have a reliable wired internet connection and a distraction-free work environment