Auto Uptime Advocate

Job Summary

Supporting dealers with critical orders and customer inquiries, the remote Auto Uptime Advocate will manage case handling, update order records, and provide timely solutions while working from home in Michigan.

Key responsibilities

• Interact with internal client departments and dealerships via phone, email, and case management software
• Manage cases by tracking interactions and reducing downtime for enhanced customer satisfaction
• Conduct outbound calls and provide accurate solutions through various communication channels

Required qualifications

• High school diploma or equivalent with 8+ years of technical truck/automotive and direct customer service experience, or an associate degree with 6+ years, or a bachelor's degree with 4+ years
• Basic automotive knowledge and case handling skills
• Ability to work autonomously and generate innovative solutions to complex problems
• Familiarity with various work processes through job-related training and extensive on-the-job experience
• Must pass a pre-employment background check and drug screen