Automotive Customer Service Specialist

Job Summary

Serving as a primary point of contact for clients, the remote Automotive Customer Service Specialist will manage inbound and outbound communications, utilizing web-based tools to resolve inquiries and ensure a positive customer experience in a fast-paced environment.

Key responsibilities

• Connect with customers via phone, email, chat, and social media to address their questions and concerns
• Calmly de-escalate issues and escalate interactions when necessary
• Track call-related information for auditing and reporting purposes while providing feedback on call issues

Required qualifications

• High School Diploma or equivalent
• Minimum of 6 months of customer service experience
• Must be 18 years of age or older
• Ability to type at least 25 words per minute
• General knowledge of Windows-based systems