Automotive Customer Support Specialist

Job Summary

Working remotely, the full-time Automotive Customer Support Specialist will respond to escalated automotive-related inquiries, resolve customer issues using standardized processes, and collaborate with various stakeholders to ensure timely resolutions.

Key responsibilities

• Respond to escalated automotive-related product questions and concerns in a timely manner
• Resolve customer inquiries by referencing an internal knowledge base and following standardized processes
• Collaborate with customers, dealerships, and field support teams to gather necessary information for customer escalations

Required qualifications

• High School diploma or GED, and be at least 18 years of age
• Automotive enthusiast or possess relative knowledge of how automobiles work
• Prior experience in the automotive industry, customer service, and/or case management is preferred
• Minimum of one (1) year in a customer-facing role
• Comfortable working with computers and operating several applications simultaneously