Automotive Customer Support Specialist

Job Summary

As a remote Automotive Customer Support Specialist, the full-time position will utilize client systems to investigate customer part inquiries, provide recommendations on correct auto parts requirements, and maintain database case notes while delivering exceptional customer experiences.

Key responsibilities

• Utilize client systems to investigate customer part inquiries
• Provide verification and recommendations on correct auto parts requirements
• Maintain database case notes and stay current with relevant materials and resources

Required qualifications

• High school diploma or GED equivalent required
• 1-2 years of Automotive Parts Counter experience required
• Proficiency in fast-paced multitasking
• Additional automotive parts training or certification is a plus
• PC/Keyboarding skills including Microsoft Word and Excel