Automotive Technical Support Representative

Job Summary

Working remotely, the full-time Automotive Technical Support Representative will manage inbound and outbound communications, providing first-level technical assistance and resolving customer inquiries using web-based tools.

Key responsibilities

• Connect with customers via phone, email, chat, and social media to address their questions and concerns
• Provide front line technical assistance for consumer issues, including troubleshooting connectivity problems
• Track call-related information for auditing purposes and escalate issues when necessary

Required qualifications

• High School Diploma or equivalent
• Minimum of 6 months of technical and customer service experience
• Must be 18 years of age or older
• Ability to type at least 25 words per minute
• General knowledge of Windows-based systems and comfort with desktop computer systems