Autotask PSA Specialist

Job Summary

To optimize a troubled Autotask PSA implementation, the contract-based Autotask PSA SME will assess and remediate configurations, workflows, and integrations while working remotely to restore operational efficiency and confidence in the platform.

Key Responsibilities

• Perform a rapid assessment of current Autotask configurations and workflows to identify root causes of implementation issues
• Rebuild or optimize core modules and workflows, ensuring usability for technicians and operations teams
• Audit and correct company/contact/account hierarchies and establish data governance rules for integrity

Required Qualifications

• 3-7 years of hands-on experience with Autotask PSA administration and implementation
• Proven experience in recovering or fixing a failing Autotask PSA implementation
• Strong knowledge of contracts/billing configuration and company/contact/account structure
• Experience with APIs and integration concepts, including troubleshooting sync issues
• Ability to translate business processes into practical PSA workflows and manage stakeholder expectations