AV Client Success Manager
Job Summary
To ensure clients achieve maximum value from their audiovisual solutions, the full-time AV Client Success Manager will serve as the primary post-sales contact, managing onboarding, ongoing support, and client satisfaction in a remote capacity.
Key Responsibilities
- Serve as the primary post-sales contact for AV clients, ensuring smooth onboarding and ongoing support
- Develop success plans tailored to client goals and AV environments while monitoring service delivery and escalating issues as needed
- Identify upsell and cross-sell opportunities based on client usage and feedback, advocating for clients internally to improve service offerings
Required Qualifications
- 3-5 years in AV services, customer success, or account management
- Strong understanding of AV technologies and service delivery models
- Experience with CRM and customer success platforms
- Excellent communication and relationship-building skills
- CTS or PMP certification is a plus
Complete Job Description
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