AVP Customer Service Center

Job Summary

A company is looking for an AVP, Customer Service Center (HYBRID).

Key Responsibilities

• Lead strategy development to grow enrollments and enhance service delivery
• Monitor performance and staffing, ensuring best-in-class response times and quality
• Develop and inspire a diverse team while making strategic hiring decisions

Required Qualifications

• Bachelor's degree with 10+ years of leadership experience in insurance or risk operations
• Expertise in contact/call center management, underwriting, or process oversight preferred
• Skilled in project/program management and process design for scalable growth
• Proven ability to develop managers into leaders and guide cross-functional teams
• Experience with data interpretation and tools like Power BI