AWS Certified Cloud Support Engineer
Job Summary
A company is looking for a Principal Cloud Support Engineer.
Key Responsibilities:
- Act as the highest escalation point for complex customer issues within the Technical/Cloud Support team
- Lead root cause investigations and collaborate with Engineering to resolve technical challenges
- Own and deliver the technical training program for Support, including onboarding and advanced troubleshooting techniques
Required Qualifications:
- Expert-level hands-on experience with AWS S3 Cloud Storage or compatible object storage
- AWS Solutions Architect Associate Certified; Professional certification preferred
- Bachelor of Science degree in Network/System/Computer Science; Master's degree preferred
- 10+ years of relevant work experience in technical support, network operations, or cloud infrastructure roles
- Deep understanding of backup software, APIs & SDKs, and object storage integrations
COMPLETE JOB DESCRIPTION
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