AWS Connect Administrator
Job Summary
Managing Amazon Connect environments, the hybrid AWS Connect Administrator will administer and support contact flows, troubleshoot operational issues, and ensure high availability of the contact center platform.
Key responsibilities
- Administer and support Amazon Connect environments, including configuring contact flows and managing user onboarding
- Troubleshoot call routing, telephony, and IVR issues while supporting service desk operations during incidents
- Design and maintain IVR and call routing workflows to optimize customer journeys and enhance service delivery
Required qualifications
- Proven experience with Amazon Connect administration and contact flow design
- Strong knowledge of AWS services, including AWS IAM, Lambda, and CloudWatch
- Experience in contact center operations and IVR design
- Familiarity with ITSM tools like ServiceDesk Plus and ITIL concepts
- Preferred certifications such as AWS Certified Cloud Practitioner or Amazon Connect Certification
Complete Job Description
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