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AWS Platform Support Engineer

Location: Remote
Compensation: Salary
Reviewed: Wed, Aug 19, 2026
This job expires in: 30 days

Job Summary

To provide expert support for AWS infrastructure, the remote Tier 2 Platform Support Engineer will manage AWS services, perform incident management, and ensure platform reliability while utilizing advanced Linux and Windows server administration skills.

Key responsibilities
  • Administer and support AWS infrastructure services, including EC2, VPC, IAM, and RDS
  • Conduct incident management and root cause analysis for critical issues, ensuring timely resolution
  • Develop and maintain technical documentation and runbooks to enhance operational efficiency
Required qualifications
  • 5 to 8 years of experience in AWS infrastructure administration
  • Proficiency in advanced Linux administration (RHEL, Ubuntu, Amazon Linux) and Windows Server
  • Experience with DevOps tools such as Terraform, AWS CloudFormation, and Jenkins
  • Certifications: AWS SysOps Associate, AWS Solutions Architect Associate, and ITIL Foundation
  • Strong skills in incident management and service management using ServiceNow ITSM

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