AZ-104 AZ-500 Certified Support Engineer

Job Summary

A company is looking for an L1/L2 Support Engineer to provide high-level technical support for software applications and systems.

Key Responsibilities:

• Handle and resolve incidents and technical issues reported by users or identified through monitoring systems
• Offer technical assistance to users through various channels
• Continuously monitor systems and applications to identify potential issues

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field
• 5+ years of experience in technical support, preferably in an Azure and .NET environment
• Must be AZ-104 Certified
• Must be AZ-500 Certified
• Proficiency in monitoring and troubleshooting tools