B2B Account Manager

Job Summary

Driving client retention and growth, the full-time B2B Account Manager will manage a portfolio of accounts, proactively identify expansion opportunities, and build strong relationships with stakeholders, all while working remotely.

Key responsibilities

• Own expansions and renewals across a sizeable account portfolio, focusing on proactive outreach to new stakeholders
• Collaborate with Account Executives and Customer Success Managers to ensure customer satisfaction and product adoption
• Analyze performance data to drive momentum and improve outcomes, while maintaining high-quality communication with clients

Required qualifications

• Proven experience in a sales or revenue-driven customer success role within a rapidly growing organization
• Track record of exceeding quotas for new business or account expansion
• Experience with CRM and Customer Success tools, such as HubSpot or ChurnZero
• Ability to conduct cold outreach and develop new pipelines within existing accounts
• Experience in selling technical solutions, particularly in cybersecurity training, is a strong advantage