B2B Client Support Specialist

Job Summary

A company is looking for a Client Support Specialist (Healthcare Facilities - B2B).

Key Responsibilities

• Own and resolve customer issues end-to-end, acting as the primary support contact for healthcare facilities
• Prevent churn and drive retention by identifying potential issues before they escalate
• Engage in real-time problem-solving, handling a high volume of calls and email tickets daily

Required Qualifications

• No specific degree required; emphasis on problem-solving abilities
• Open to candidates of all experience levels
• Customer-centric mindset with a focus on ownership of client issues
• Ability to work independently in a fast-paced environment
• Strong accountability and commitment to delivering results