B2B Customer Service Associate

Job Summary

Providing world-class support to a diverse customer base, the remote Associate Customer Service Representative (B2B) will manage inquiries, execute order management processes, and drive customer experience initiatives while adhering to service standards.

Key responsibilities

• Act as the primary contact for customer inquiries via phone and email, addressing issues related to inventory, order status, pricing, and claims
• Manage customer service processes including order entry, discrepancies, fulfillment, and warranty claims
• Promote self-service tools and drive first contact resolution to enhance customer experience

Required qualifications

• High school diploma or GED required; associate or bachelor's degree preferred
• Minimum of two years' total work experience, with at least one year in customer service
• Experience with Microsoft Excel for data entry, formatting, and basic formulas
• Proficiency in the broader Microsoft Office Suite
• Proactive approach to problem-solving and ability to perform root cause analysis