B2B Customer Service Associate

Job Summary

Providing world-class support to domestic and international customers, the remote Associate Customer Service Representative (B2B) will manage inquiries, execute order management processes, and drive customer experience initiatives while adhering to service level standards.

Key responsibilities

• Lead point of contact for customer inquiries via phone and email, addressing issues such as inventory checks and order status updates
• Manage customer service processes including order entry, discrepancies, fulfillment, and claims
• Promote self-service tools and drive first contact resolution to enhance the customer experience

Required qualifications

• High school diploma or GED required; associate or bachelor's degree preferred
• Minimum of 2 years of work experience, including at least 1 year in customer service
• Experience with Microsoft Excel for business solutions, including data entry and basic formulas
• Proficiency in Microsoft Office Suite applications
• Completion of internal Brand Ambassador Program within the first year of employment