B2B Customer Service Specialist

Job Summary

A company is looking for a B2B Customer Service Specialist to provide exceptional support to retail accounts.

Key Responsibilities

• Manage multiple tasks in a pressured environment while dealing directly with customers via phone, email, chat, or ticketing system
• Respond to customer inquiries within one hour and provide pricing, stock, and delivery information
• Follow up on customer satisfaction to ensure a seamless experience for retail customers

Required Qualifications

• Experience in the health and wellness industry, particularly with dietary supplements, vitamins, or nutraceuticals
• At least 2 years of customer service or equivalent experience
• Proven ability to deliver results in a remote or asynchronous environment
• Self-starter who works well independently or in small groups
• Ability to manage multiple tasks within medium to short timelines