B2B Operations Enablement Lead

Job Summary

Owning the systems and processes for enterprise program launches, the full-time hybrid B2B Operations Enablement Lead will manage the scaling of existing programs, design operational infrastructure for new modalities, and build scalable operational processes while collaborating cross-functionally.

Key responsibilities

• Lead and optimize the end-to-end launch and expansion process for established programs at existing and new clients
• Design operational infrastructure for new delivery models, ensuring readiness before go-live
• Own ongoing process design for areas like preceptor operations and admissions workflows to enhance efficiency

Required qualifications

• 8+ years of experience in building scalable operations in a start-up environment, with at least 2 years in B2B partnerships
• 2+ years of consulting experience or in strategy roles
• Demonstrated experience in designing and documenting operational processes, playbooks, and workflows
• Strong project management skills with the ability to track details and manage dependencies
• Experience working cross-functionally on technical or product-adjacent projects