B2B Senior Customer Service Representative

Job Summary

As a remote full-time B2B Senior Customer Service Representative, the successful candidate will manage customer inquiries across various channels, act as a liaison with sales and service personnel, and analyze data to ensure customer satisfaction while meeting key performance indicators.

Key responsibilities

• Oversee all customer inquiries through calls, emails, and other communication methods to ensure satisfaction
• Act as a liaison with sales personnel and distributors to meet and exceed customer expectations
• Analyze data and report findings to improve customer communication and service delivery

Required qualifications

• 1 to 2+ years of customer service experience, preferably in a call center environment
• High School Diploma or equivalent required
• Proficiency in SAP and Salesforce
• Proficiency in Microsoft Office
• Ability to interpret key performance indicators (KPIs)