B2B Support Specialist

Job Summary

A company is looking for a B2B Support Specialist to enhance customer experience and drive revenue execution.

Key Responsibilities

• Manage the end-to-end lifecycle of corporate gifting and merchandise orders
• Drive data-driven insights by maintaining accurate records in a CRM system
• Develop product expertise and collaborate with cross-functional teams to fulfill client expectations

Required Qualifications

• 2-4 years of experience in sales support, account management, or retail operations
• Proven experience working within a CRM, preferably HubSpot
• Basic proficiency in Google Sheets/Excel for managing bulk-order data
• Comfortable navigating back-end e-commerce platforms
• Experience in the promotional products, gifting, or apparel industry is a plus