B2B Technical Support

Job Summary

A company is looking for a B2B Technical Support professional.

Key Responsibilities:

• Serve as the first point of contact for customers across supported brands
• Respond to customer inquiries via email and chat, providing multi-product support
• Log, track, and manage bugs and support tickets, collaborating with internal teams for resolution

Required Qualifications:

• 2+ years of customer-facing support experience via phone, email, or chat
• Self-motivated with a positive attitude and ability to learn quickly
• Reliable internet setup with minimum download/upload speeds
• Able to work flexible shifts, including weekends and holidays
• Experience with SaaS, e-commerce, or ticketing platforms is a plus