Back Office Analyst

Job Summary

A company is looking for a Back Office Analyst, Associate.

Key Responsibilities

• Manage and maintain customer accounts through updates, audits, and reconciliation reporting
• Complete identity and document verification using fraud detection tools
• Respond to customer support inquiries and manage cases within the CRM tool

Required Qualifications

• High school diploma or GED; Bachelor's degree or relevant experience preferred
• Minimum 1 year of experience in a data entry or customer-centric role
• Strong computer skills and proficiency with multiple software applications
• Ability to maintain confidentiality and exercise sound judgment in sensitive situations
• Team-oriented with the ability to thrive in a fast-paced, deadline-driven environment