Back Office Loan Servicing Lead

Job Summary

A company is looking for a Back Office Loan Servicing Team Lead.

Key Responsibilities

• Manage daily execution of operational processes for Bankruptcy, SCRA, Hardship, and Recovery Vendor Payment Application
• Revise and develop process documentation to mitigate operational risk and streamline workflows
• Directly manage and mentor a team of associates, fostering professional growth and removing roadblocks

Required Qualifications

• High School Diploma required; Associate's or Bachelor's degree preferred
• Minimum of one year experience managing an operations team in financial services or a similar environment
• Ability to navigate a complex operational environment and manage multiple deadlines
• Experience with manual, exception-based processes using tools like Google Sheets or Excel
• General understanding of operational reporting tools such as SQL or Tableau