Back Office Team Manager

Job Summary

A company is looking for a Back Office Team Manager to oversee and develop a high-performing team responsible for resolving customer issues and managing operational processes.

Key Responsibilities

• Manage daily business workflow and create efficiencies within the team
• Oversee recruitment, training, quality monitoring, and performance reviews
• Handle customer escalations and ensure compliance with service level standards

Required Qualifications

• Bachelor's Degree preferred
• 2+ years of experience in Customer Service, Collections, or a similar Backoffice role
• Experience in people and/or project management
• Proven track record of innovation and problem-solving
• Strong organizational and prioritization skills