Background Check Support Specialist

Job Summary

To provide exceptional technical support, the part-time Background Check Support Specialist will manage tier 1 technical support and background check processing while collaborating with clients and internal teams to ensure a superior experience.

Key responsibilities

• Set up and configure new client accounts while addressing tier 1 service questions related to background check services
• Serve as a point of escalation for the Support team and communicate effectively with internal stakeholders
• Administer and monitor the applicant queue to ensure timely processing of orders while adhering to legal policies and procedures

Required qualifications

• Experience with SaaS or web applications
• Customer support experience as an individual contributor
• Strong proficiency in Excel and Google Suite
• Highly organized with the ability to manage multiple competing priorities
• Ability to detect discrepancies, investigate issues, and make necessary corrections