Background Check Support Specialist
Job Summary
To provide exceptional technical support and background check processing, the part-time hourly Background Check Support Specialist will manage client inquiries, set up new accounts, and ensure timely processing of orders while collaborating with internal teams remotely.
Key responsibilities
- Provide tier 1 technical support and address service questions related to background check services
- Set up and configure new client accounts while monitoring the applicant screening queue
- Collaborate with internal stakeholders and third-party service providers to resolve client issues
Required qualifications
- Experience with SaaS or web applications
- Customer support experience as an individual contributor
- Proficiency in Excel and Google Suite
- Strong organizational skills with the ability to manage multiple priorities
- Ability to detect discrepancies and investigate issues effectively
Complete Job Description
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