Backoffice Helpdesk Specialist

Job Summary

A company is looking for a Backoffice Helpdesk Specialist to provide exceptional support and enhance customer experience in a remote work environment.

Key Responsibilities

• Provide comprehensive support by addressing client inquiries and resolving issues promptly
• Collaborate with cross-functional teams to ensure seamless communication and service delivery
• Maintain accurate documentation of customer interactions and solutions for transparency

Required Qualifications

• Strong proficiency in English communication for client and team interactions
• Solid understanding of the Hi-Tech domain to address technical queries
• Ability to adapt to a hybrid work model balancing remote and in-office tasks
• Strong organizational skills to manage multiple priorities effectively
• Customer-centric mindset with a focus on satisfaction and loyalty