Backup and Disaster Recovery Engineer

Job Summary

Supporting a growing managed services platform, the full-time Tier 2 Backup & Disaster Recovery Engineer will troubleshoot and manage enterprise backup technologies, including Veeam and Commvault, while working remotely during the third shift from Sunday to Thursday.

Key responsibilities:

• Own support tickets from intake to resolution, ensuring adherence to SLAs and clear communication with customers
• Troubleshoot backup job failures and configuration issues with a methodical approach
• Provide frontline support for Veeam, Commvault, AWS Backup, and Azure Backup platforms

Required qualifications:

• Minimum 2 years of experience in a technical support or Tier 2 systems/backup engineering role
• Proficiency with Veeam or Commvault backup systems
• Working knowledge of AWS and/or Microsoft Azure backup services
• Strong troubleshooting skills in a structured, SLA-driven environment
• Experience working within defined support workflows and documentation standards