Backup Care Support Specialist
Job Summary
Delivering exceptional support to members navigating Backup Care, the part-time Backup Care Support Specialist will manage inquiries via email, phone, and live chat, resolving reimbursement questions and care event statuses while escalating urgent needs to specialists as necessary.
Key responsibilities
- Resolve reimbursement and payment-timing inquiries for members and caregivers
- Triage general Backup Care status questions and escalate urgent care needs to specialists
- Address platform issues and provide policy support using available knowledge tools
Required qualifications
- 1-3 years of front-line member support or customer service experience
- Experience in healthcare, caregiving, or benefits administration preferred
- Associate degree or equivalent required
- Proficiency with macOS systems and support platforms like Intercom
- Comfort with emerging technology and AI tools for member resolution
Complete Job Description
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