Baggage Specialist

Job Summary

Working remotely as a part-time Baggage Specialist, the successful candidate will manage baggage claims, assist Guests through various communication channels, and collaborate with internal teams to ensure efficient resolution of baggage issues.

Key responsibilities

• Resolve baggage claims, including delayed, damaged, and lost items
• Coordinate with the Guest Empowerment Team and Airports to address mishandled baggage issues
• Monitor and respond to Guest inquiries regarding baggage via SMS, chat, email, and phone

Required qualifications

• High School Diploma or GED
• Two years of customer service experience
• Ability to work under pressure and prioritize tasks effectively
• Experience in using multiple software programs simultaneously
• Willingness to work flexible hours, including nights, weekends, and holidays