Banking Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative in Banking for a 12+ month remote contract position.

Key Responsibilities

• Respond to incoming calls from brokers, clients, merchants, and financial institutions regarding banking services
• Ensure adherence to established call procedures and customer service standards
• Provide accurate information and solutions to customer inquiries in a professional manner

Required Qualifications

• Experience working in a banking call center environment
• Ability to work flexible shifts, including weekends and holidays
• Completion of a 3-4 week paid training program
• Full-time availability for a 40-hour work week
• Willingness to participate in a Microsoft Video interview