Banking Customer Service Representative

Job Summary

Providing exceptional customer care in a hybrid environment, the full-time Banking Customer Service Representative will assist clients with account inquiries and maintenance for various business banking products while managing a high volume of calls daily.

Key responsibilities

• Pioneering multi-product servicing for Small Business card, Business Checking, and Business Line of Credit products
• Responding to customer inquiries via phone regarding checking accounts, lending, and card products in a fast-paced environment
• Supporting the Customer First philosophy by ensuring professional handling of customer requests and troubleshooting issues

Required qualifications

• Minimum of 2 years of customer service experience with a focus on building customer loyalty
• Current or recent experience in Small Business Card Servicing
• Ability to work in a fast-paced, metric-driven environment with proficient multitasking skills
• Experience navigating multiple servicing platforms
• Proven ability to manage change and engage in continuous learning