Banking Specialist

Job Summary

Working remotely on a contract basis, the Banking Specialist will provide exceptional customer service, manage customer relationships, and support product implementations while adhering to east coast business hours.

Key responsibilities

• Promote strong customer relationships by delivering quality service and addressing customer needs effectively
• Take ownership of customer concerns and resolve issues at the first point of contact
• Ensure accuracy in all customer transactions and manage multiple implementations simultaneously

Required qualifications

• 5+ years of customer service experience
• Banking experience
• Proficiency in Excel and Outlook
• Strong written communication skills for professional correspondence