Banking Supervisor

Job Summary

Supervising the Experience Banking Team, the full-time Banking Supervisor will provide leadership, coaching, and oversight to ensure exceptional client service and team performance, while working remotely.

Key responsibilities

• Serve as the primary point of contact for clients, ensuring exceptional service and satisfaction
• Manage and resolve client inquiries, complaints, and service requests with professionalism and urgency
• Conduct routine audits of team activities and processes to ensure adherence to established procedures

Required qualifications

• Advanced knowledge of Microsoft Office Suites, including data manipulation and presentation skills
• Proven strong critical thinking and data-analysis skills with large data sets
• Demonstrated ability to directly supervise team members and provide effective coaching and feedback
• Strong leadership skills with the ability to mentor team members and support their professional development
• Ability to identify training needs and develop training materials to promote operational knowledge