Base Management Manager

Job Summary

A company is looking for a Base Management Manager, Early Life and Moves.

Key Responsibilities

• Develop and execute strategies to reduce customer churn within the first 90 days and manage base strategy for customers experiencing a move
• Collaborate with cross-functional teams to address root causes of churn and enhance onboarding processes
• Monitor performance metrics for early life and movers' retention, utilizing data for continuous improvement

Required Qualifications

• 5-8+ years of experience in base management, retention, lifecycle strategy, or customer analytics
• Experience in subscription-based businesses, preferably in internet or telecom sectors
• Proven success in reducing early life customer churn
• Strong collaboration skills with CRM and CX teams
• Analytical mindset to translate data into actionable strategies