Base Optimization Specialist

Job Summary

A company is looking for a Base Optimization Specialist to empower Premium Support Enterprise Customers through expert guidance in using their platform.

Key Responsibilities

• Conduct 1:1 Ask an Expert sessions with Enterprise and Premium Enterprise customers via Zoom
• Guide customers on leveraging the platform effectively by understanding their business priorities
• Document innovative use cases and surface customer feedback to inform product and support initiatives

Required Qualifications

• 2+ years of experience in a customer-facing role, preferably in a fast-growing startup
• Proficiency in designing workflows using no code/low code platforms
• Ability to simplify complex systems and communicate effectively with customers
• Strong interest in productivity tools and their applications
• Self-starter with a passion for problem-solving and relationship building