Battery Program Coordinator

Job Summary

A company is looking for a Dispatch and Battery Program Coordinator (1st Shift).

Key Responsibilities

• Proactively communicate with members regarding battery options and pricing before roadside service calls
• Manage incoming calls to the battery help desk and verify member eligibility for battery services
• Document call statuses and manage online battery appointments while ensuring exceptional customer service

Required Qualifications

• High school diploma or equivalent
• 2+ years of experience in a customer contact role
• 1+ years of experience in a fast-paced dispatch environment
• Ability to explain battery programs and assist in closing sales
• Must maintain a stable, secure internet connection and a distraction-free work environment