BDC Service Coordinator

Job Summary

As the first point of contact for customers seeking service appointments, the full-time remote BDC Service Coordinator will manage high-volume inbound calls, schedule service appointments, and ensure a seamless customer experience while adhering to established performance metrics.

Key responsibilities:

• Handle high volume inbound calls and manage outbound follow-ups to ensure customer engagement
• Schedule and manage service appointments using the myKaarma scheduling system with accurate data entry
• Develop and maintain strong relationships with customers and dealership staff to enhance customer satisfaction

Required qualifications:

• High School Diploma or equivalent; customer service experience is a plus
• Previous call center or automotive experience preferred
• Must have a dedicated office space with reliable internet connectivity
• Exceptional phone etiquette and strong listening skills
• Proficiency in computer systems and the ability to learn new software quickly