Behavioral Health Customer Service Rep

Job Summary

A company is looking for a Customer Service Representative (Behavioral Health).

Key Responsibilities

• Maintain a comprehensive understanding of member benefits, policies, and procedures
• Provide exemplary customer service by responding to member inquiries and facilitating access to services
• Document inquiries and complaints, coordinating with care management staff as needed

Required Qualifications

• High school diploma or equivalent required
• Minimum of 6 months of customer service and/or call center experience required
• Behavioral health and/or call center experience is a plus
• Proficient in typing and general knowledge of computers required
• Ability to work independently and demonstrate good organizational skills