Behavioral Health Customer Service Representative

Job Summary

Providing advocate care to assist members, the full-time Behavioral Health Customer Service Representative will work remotely, engaging with members to navigate their benefits and claims while building trusting relationships and ensuring compliance with regulatory guidelines.

Key responsibilities

• Create empathetic connections with members to champion their health needs
• Review member claim history to track benefit maximums and financial data
• Explain member rights and responsibilities in accordance with their contracts

Required qualifications

• 1+ years of experience in a healthcare or call center environment
• Experience using Microsoft Office products, specifically Excel, Outlook, and Word
• High School Diploma or GED