Behavioral Health Navigator

Job Summary

Working remotely, the full-time Member Care Navigator II will manage critical incident response (CIR) and Management Referral (MR) requests, coordinating support and referrals for clients while ensuring compliance and tracking throughout the process.

Key responsibilities

• Respond to and triage inbound calls, verifying caller information and member benefits
• Coordinate with clients and Uprise providers to facilitate services for CIR and MR requests
• Document all activities accurately in the proprietary system and maintain HIPAA standards

Required qualifications

• High school diploma or GED required; Bachelor's Degree in Behavioral Health preferred
• Experience in a behavioral health environment
• Proficiency in Microsoft applications including Word, Excel, and Outlook
• Ability to learn new computer systems quickly and document activities accurately
• Bilingual candidates preferred