Behavioral Health Phone Counselor

Job Summary

Providing compassionate support to callers, the full-time Behavioral Health Phone Counselor will manage inbound inquiries, de-escalate situations, and ensure accurate data entry while working remotely during mid-shift hours.

Key responsibilities

• Answer inbound customer calls and address concerns in a timely manner
• Accurately collect and enter required caller information while adhering to protocols
• Build rapport with callers and de-escalate situations involving dissatisfied clients

Required qualifications

• Bachelor's degree in Psychology, Social Work, or a related field (experience may be considered in lieu of education)
• Two years of experience in case management, crisis intervention, or call centers preferred
• Ability to work weekends and holidays with limited restrictions on availability
• Proficiency in navigating multiple software systems while assisting clients
• Strong interpersonal skills with a focus on professionalism and customer service