Behavioral Health Queue Associate

Job Summary

A company is looking for an Inbound/Outbound Queue Associate in Behavioral Health.

Key Responsibilities

• Accept inbound calls from members and providers regarding pre-certification processes
• Screen requests for appropriate referrals and approve services as per benefit plans
• Maintain accurate documentation and protect the confidentiality of member information

Required Qualifications

• 1+ years of customer service experience
• 1+ years of call center experience
• High school diploma or equivalent GED required
• Reliable internet connection and quiet work environment