Behavioral Health Support Specialist

Job Summary

Behavioral Health Support Specialist, a full-time position, is responsible for resolving complex Tier 1 escalations, serving as the primary point of contact for escalated cases, and collaborating with cross-functional teams to enhance product performance.

Key Responsibilities

• Resolve complex Tier 1 escalations by diagnosing root causes across software, system configurations, and network-related issues
• Serve as the primary point of contact for escalated cases, ensuring clear communication with customers
• Maintain high-quality documentation of incidents and resolutions within the ticketing system

Required Qualifications

• 2+ years of experience in customer support or technical support, preferably in SaaS or healthcare technology
• Experience in a psychiatry, behavioral health, or mental health practice setting
• Strong troubleshooting skills for diagnosing and resolving complex technical issues
• Proven ability to collaborate effectively across technical and non-technical teams
• Customer-first mindset with excellent communication skills