Behavioral Health Support Specialist

Job Summary

Supporting the delivery of high-quality behavioral health care, the full-time Clinical Support Specialist will manage scheduling, patient engagement, and documentation compliance while working remotely to enhance therapist utilization and ensure a positive patient experience.

Key responsibilities

• Coordinate scheduling and appointment management to maximize access to care and continuity of treatment
• Monitor and triage incoming patient communications, escalating clinical or safety concerns as needed
• Assist with care coordination and documentation to support timely patient care and compliance with organizational standards

Required qualifications

• Bachelor's degree in Social Work (BSW) or a related field from an accredited institution
• Minimum of 1 year of experience in behavioral health, care coordination, or a related healthcare setting
• Working knowledge of behavioral health conditions and patient engagement best practices
• Proficiency with electronic health records (EHRs) and telehealth platforms
• Ability to work independently and maintain accountability in a remote work environment