Behavioral Health Support Specialist

Job Summary

To support patient access and care coordination, the full-time Behavioral Health Support Specialist will manage inbound and outbound patient communications, schedule appointments, and assist with insurance verification in a remote environment.

Key responsibilities

• Coordinate patient communications and triage needs effectively
• Schedule, reschedule, and confirm appointments while maintaining accurate patient records
• Assist patients with online check-in and access to virtual visits, ensuring a positive experience

Required qualifications

• High School Diploma or equivalent
• 2+ years of healthcare experience in a call center, scheduling, or outpatient clinic setting
• Behavioral health experience preferred
• Experience with electronic scheduling and EHR systems preferred
• Strong customer service experience