Beneficiary Support Associate

Job Summary

A company is looking for a Beneficiary Support Associate to provide assistance with pension accounts and client inquiries.

Key Responsibilities

• Advise participants on plan provisions and respond to client inquiries via phone and web
• Complete transactions related to customer inquiries and document calls in the case management system
• Assist junior employees with escalated calls and provide guidance on participant forms

Required Qualifications

• High School Diploma or equivalent education
• Ability to pass a criminal background check and employment check
• Must pass an internet speed test with specified requirements
• Ability to connect to a modem/router via an ethernet cable
• Entry-level position with full-time employment type