Beneficiary Support Associate

Job Summary

Providing compassionate support to individuals during sensitive life transitions, the full-time Beneficiary Support Associate will manage inbound calls, offer guidance on available options, and perform back-office administrative tasks in a remote setting.

Key responsibilities

• Manage a consistent volume of inbound calls, providing resolutions and important information to beneficiaries
• Assist beneficiaries in navigating their options with empathy and clarity
• Perform back-office duties such as processing claims and filing paperwork as needed

Required qualifications

• Previous customer service and/or call center experience
• Experience supporting employee benefits or working in a benefits call center
• Empathy and emotional intelligence when engaging with others
• Proficiency in keyboarding and Microsoft Office
• A high school diploma or GED