Beneficiary Support Specialist

Job Summary

Responding to inquiries from beneficiaries and service providers, the full-time Beneficiary Support Specialist will manage communications via phone, email, and mail while updating records and processing requests in a remote environment.

Key responsibilities

• Respond to beneficiary and provider inquiries through various communication channels
• Update and maintain accurate records across multiple systems
• Process routine service requests within established timeframes and escalate complex cases as needed

Required qualifications

• High school diploma or one year of work experience
• Customer service experience, preferably in a contact center, benefits, healthcare, or government services environment
• Ability to navigate multiple software systems while assisting callers
• Patience and genuine empathy for callers navigating disability and financial stress
• Reliable internet and a quiet, dedicated workspace for remote work